IPM Global Mobility is an award-winning company providing specialist services to businesses employing people assigned overseas. IPM has an enviably loyal client base, many of whom have been supported by IPM for over 10 years. “Ensuring our clients are happy with the service we provide is of vital importance to us”, explained Alan Bentley, Managing Director.
Every 2 or 3 years, IPM commission GlowWorm Marketing to undertake a series of depth interviews with a randomly selected sample of IPM’s clients to gauge levels of satisfaction and identify any potential issues or threats before they become a reality.
“Our clients are happy to talk with an independent third party and Julie is good at putting them at ease”, explained Alan. “We know our clients value that we take their views seriously and the results of the research help us continue to offer an outstanding service to our clients”.